Magpie3D Privacy Policy  Last updated: 01/102026

1. Who we are and what this policy covers

Magpie3D is an Australian business that sells GEODNET RTK correction subscriptions, GNSS equipment, managed GNSS base station hosting and Geospatial consulting services. In this policy, "Magpie3D", "we", "us" and "our" mean Magpie 3D Mining Pty Ltd, ABN 56 686 468 208.
This policy explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it. It applies to our website (magpie3d.com.au), our products and services, and any dealings you have with us by email, phone or in person.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect and how

We only collect what we need to sell, deliver and support our products and services. Depending on how you deal with us, this may include:

• Contact and account details - name, business name, email, phone, billing and delivery address, and your website account login.
• Order and billing records - what you bought, subscription start and renewal dates, invoices and payment status. Card details are entered directly with our payment provider, Stripe; we don't see or store your full card number or bank login.
• RTK subscription details  - the NTRIP username we create for you (or that you choose), your subscription status, and technical logs of connections to the network (login times, connection status and the approximate position your receiver reports — see section 3).
• Equipment and support details - the model and serial number of your receiver or base station, and what you tell us when you ask for help.
• Base station host details - if you host a station for us, see section 6.
• Business and tax details  - ABN and GST status where needed for invoicing.
• Website and email data - IP address, browser and device type, pages visited, and whether you open our emails (see section 7).

We collect most of this directly from you: when you place an order, create an account, fill in a form, sign up to our emails, or contact us. Some comes from third parties who help us run the business — for example, connection logs from GEODNET and payment confirmations from our payment provider. We don't intentionally collect sensitive information (such as health or political information), and we don't knowingly collect information from children.

3. Location data from your receiver

RTK corrections only work if the network knows roughly where you are. When your receiver connects using our NTRIP login, it sends its approximate position (a standard GNSS message called a GGA sentence) to the GEODNET caster so the network can pick the nearest base station and send you the right corrections.
This means GEODNET receives, and may log, the position, time and connection status of the device using your login while it is connected. We can view connection logs for accounts we manage. We set you up on GEODNET's Australian server (aus.geodnet.com, hosted on Amazon Web Services in Australia), so your position data is normally handled onshore. GEODNET also runs servers in the United States, Europe and South America; if you choose to connect to one of those instead, your data is handled in that region.
We use these logs only to:

• help you when your connection or accuracy isn't working;
• check that a login is being used on one device, as the subscription allows; and
• investigate misuse or unpaid accounts.

We don't sell this data, use it to track you, or use it for advertising. If you don't want position data sent, you can disconnect from the network when you don't need corrections - but the service can't work without it while you're connected.

4. How we use your information

We use personal information to:

• process orders, take payment and deliver equipment;
• create, renew, pause and cancel your RTK subscription and send you your login details;
• send service messages, such as renewal reminders, receipts and network notices;
• provide technical support and troubleshoot connections;
• run the managed base station hosting service, including paying hosts;
• respond to enquiries and consulting requests;
• keep business, tax and accounting records;
• improve our website, products and services;
• send marketing emails, if you've agreed (see section 7); and
• meet our legal obligations, resolve disputes and prevent fraud or misuse.

If you don't give us the information we need, we may not be able to supply a product or service — for example, we can't set up a subscription without an email address to send your login to.

5. Who we share it with

We don't sell or rent personal information. We share it only with people and businesses who help us provide our products and services, and only what they need:

• GEODNET, which operates the RTK network. We create your login on GEODNET's system usually with a username based on your business name, or one you choose. We won't put your personal name in a login unless you ask us to; if you choose a username that includes your name, GEODNET will receive it. Otherwise GEODNET doesn't receive your name, contact details or payment information.
• Equipment manufacturers and distributors, such as HYFIX, when needed to ship hardware or handle a warranty claim.
• Our e-commerce, payment and email providers, which host our website, process payments and send our emails.
• Couriers, to deliver your order.
• Our bookkeeper, accountant and legal advisers.
• Installers or contractors we engage to set up base stations, where relevant to you.
• Government or law enforcement, where the law requires or allows it.

These providers may only use your information to do the job we've engaged them for.
Overseas disclosure. Some of these providers store or process information outside Australia. The countries most likely involved are:

Recipient	Purpose	Likely country
GEODNET (GeoDAO Pte Ltd)	RTK logins and connection logs	Australia (our default server), or another region if you connect to it; company in Singapore
HYFIX Spatial Intelligence Inc	Hardware supply and warranty	United States
Swell Commerce Corp	Website, store and customer accounts	United States
Stripe	Card, Apple Pay, Google Pay and PayTo payments	Australia and United States
Apple and Google	Apple Pay and Google Pay, if you choose them	United States
Mailchimp	Newsletters	United States
Google Analytics	Website usage statistics	United States

We take reasonable steps to make sure overseas recipients handle your information in a way that is consistent with the Australian Privacy Principles.

6. Base station hosts

If you host a GEODNET base station for us, we also collect:

• the site address and the station's exact position;
• site contact and access arrangements for installation and maintenance;
• photos of the installation;
• bank account details so we can pay your hosting fee in AUD; and
• station performance and uptime data from GEODNET.

Station locations are public. Every GEODNET station is registered with the network, and its location is shown on GEODNET's public coverage and station maps. We'll talk this through with you before installation so you can decide whether the site is right for you. Detailed station data, including exact coordinates, is visible only to logged-in GEODNET users. Station locations are offset by up to 200m on the public facing map
We use your bank details only to pay you, and we don't share them with GEODNET.

7. Marketing emails, cookies and analytics

Marketing. We send a newsletter — network updates, new coverage, product news and offers — only if you've signed up or opted in at checkout, in line with the Spam Act 2003. We use Mailchimp to send it. Every email has an unsubscribe link, or you can email us to opt out. You'll still receive service messages about your subscription or order.
Cookies. Our website uses cookies (small files stored in your browser) to keep your cart and login working, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the site, such as checkout, may stop working.
Analytics. We use Google Analytics to see how visitors find and use our site. It collects information such as your IP address, device, browser and pages viewed, and Google processes it in the United States. You can opt out with Google's Analytics opt-out browser add-on.
Links. Our site links to other websites, such as GEODNET's coverage map. We're not responsible for their privacy practices.

8. Security, retention and anonymity

Security. We store personal information in password-protected systems run by reputable providers, use two-factor authentication where available, and limit access to people who need it. No system is completely secure, so if a data breach is likely to cause you serious harm, we'll tell you and, where required, the Office of the Australian Information Commissioner (OAIC).
How long we keep it. We keep information only as long as we need it for the purposes in this policy. Financial and tax records are kept for at least five years, as Australian tax law requires. Account and support records are kept while you're a customer and for a reasonable period afterwards. GEODNET keeps its own network logs under its own policies. When we no longer need information, we delete it or de-identify it.
Dealing with us anonymously. You can browse our website and ask general questions without identifying yourself. We can't sell you a subscription, ship equipment or pay a host without your name and contact details.

9. Access, correction and complaints

Access and correction. You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing us. We'll check your identity first and respond within 30 days. There's no charge for a request. If we can't give you access or make a correction, we'll explain why in writing.
Complaints. If you're unhappy with how we've handled your information, contact us first with the details. We'll acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy as our business or the law changes. The current version will always be on our website with the date it was last updated. If we make a significant change that affects how we use your information, we'll let current customers know by email.

11. Contact us

For privacy questions, requests or complaints:

• Email: info@magpie3d.com.au
• Phone: +61 492 990 771
• Post: Magpie 3D Mining Pty Ltd, PO Box 201, Brighton SA 5048

You can also ask for this policy in another format, and we'll take reasonable steps to provide it.